BLIZZARD MAY SUSPEND, TERMINATE, MODIFY, OR DELETE THE ACCOUNT AT ANY TIME WITH ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE.

Interesting to note, that mentioned above statement is missing from the European version of “Terms of Use” (http://wow-europe.com/en/legal/termsofuse.html).

In January, shortly after moving into the expansion, I had to take an extended leave from WoW because my elderly mother had several heart attacks. Being the only other member of the family I had to take care of our household as well as her household and then care for her after she got out.

I attempted to come back in mid-November, only to find my password wasn’t working. I called up Billing and Account Services and they were great. They took my information, verified my identity via the last credit card used, and fixed it up. But then they told me my account was closed and I’d have to contact Account Administration.

So, like yourself, I sent a verbose letter explaining that I never shared my account and whoever used the account and got it banned any time past January was not anyone associated with myself nor did I have any knowledge of what was happening because I was too busy tending to my mother.

Response? Form letter accusing me of TOS violation and that the matter was closed and they’d do nothing more. This response came a week after I sent the initial e-mail. I’ve since replied but have heard nothing back explaining, again, that I did NOT violate TOS because the account was compromised.

I’m not holding my breath for a positive resolution. I almost feel sorry for Activision for acquiring such a mess of a company. Sure they rake in millions every month but then treat their very customers like we’re all thieves or rule breakers. Yet, gold selling persists, power leveling persists, item and account selling persists.. so what have they done, truly, but alienate those of us improperly caught in their heavy handed dragnets?

Yesterday, I put in a complaint ticket after some jerk in AV called me a cocksucker for making a polite suggestion regarding gameplay. The GM took my ticket, apologized for the behavior and that was that. Or so I thought.

When I logged on today, there was an in-game email stating I violating one of the policies and to go check my registered email for further information.

So I go to my registered email only there is nothing there from Blizzard and no spam block on them either so it should have worked. I log back into the game and put in a ticket to which the GM verified my email address and said he would resend the violation. Hours go by and there is still nothing in my email.

The next day I submitted another ticket. That GM stated that the previous GM should have never told me that since only the GM citing the violation or Billing is allowed to do so. He then suggests I call Billing in the morning and see if they will resend it.

This is the second time this year the same thing has happened on the only two complaint tickets I have made. The first time, after the same go-around, it was finally determined that Blizzard made a mistake, as I’m sure they did this time as well. Blizzard is notorious for mixing up the complaintee with the offender. I’ve read horror stories about it on their own forums!

Knowing I haven’t done anything wrong this time either, when I do call Billing later on today, it will be to cancel my account. The GM was rude, crass and couldn’t be bothered. I have no further time to put up with this nonsense from their employees.

I was getting bored with this game and the idiots that play it anyway. This is a great excuse to tell them what they can do with it.

today I was trying to buy from the darkmoon fare vendors (blizz has actually put lvl 60-70 gems that spawn in the vendor inmventory) but there were taurens on mounts blocking the vendor, so I had to get in amongst the chaos and try and get at the vendor like a puppy maddly scrambling to suckle his mother’s nipple. the next thing I know I am ported 50 ft away from the vendor and a gm is chastizing me for blocking the vendor (the turens were all still there!) so I went back to try and biy from the vendor and was promptly ported away again and told this is your last warning, I asked the GM if he was an idiot, that there are others there blocking the vendor while we speak. LOL the GM told me to file a petition, I told him to go fuck himself and went back to buy from the vendor he banned my account but not before calling me a noob!
I have now called blizzard, e-mailed 2 different offices and even made a temp accoun t to try and talk to a GM supervisor. The only thing Blizzard seems to be good at is keeping its customers away from the actuall decision makers.

So…..

Here is Mike Morhaime’s personal office e-mail

mike.morhaime@blizzard.com

I grabbed it off an old employee registry that had been posted on the net. If you have the name of anyone that works at Blizzard you basically put a period between thier first and last name followed by @blizzard.com and voila you are effectively bypassing the firewall numbskulls.

Currently I am trying to get a phone listing for some of them. I will post it as well once I find it.

Hey I got 72 hours, so I may as well use it constructively.

cheers

Greetings,

Following a review of your case, we can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate. Our decision in this matter stands, and will not be overturned.

Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.

We now consider this matter closed, and would not look to enter into further communication on the matter.

If you wish to review our current Rules and Policies, they can be found at:
http://www.wow-europe.com/en/legal/termsofuse.html

Regards,

Kreztek
Account Administration Team
Blizzard Entertainment Europe
http://www.wow-europe.com/en/

Why are they such assholes, i used powerleveling for 2 bloody levels as i did not know that it was against blizzard regulaions until it was too late, then i write them a looong letter explaining my case and apologising, and they still say no. I cant believe it, i have got out of parking fines, by explaining my case and apologising, and we all know that parking officers are SCUM, and blizzard just showed that they are even worse.

“we can confirm that the evidence presented was correct, and that the subsequent action taken was appropriate” ofcourse it was correct i addmited that i used powerleveling (freaking retards) and how was it “appropriate” to ban a long good customer of Blizzard for many years, for such a minor mistake. I HATE YOU BLIZZARD

Now I agree they’re assholes, they don’t care about the interests of their customers. They ban your account when they doubt, suspect, think it’s ‘compromised’, and ‘close it for your own good as they claimed.’ and let u wait weeks for a explanation.

Ever since that I hate blizzard so much. I won’t play a single blizzard game. If u liked blizzard games, Hellgate:London will be the choice, created by the former vice-president Bill Roper who lead the Diablo team.

Bye forever, fucking blizzard. I HATE U!