Comments on: Blizzard: Ignoring Our Customers is the Best Way to Provide Customer Service http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html The Official Blog of The One True Reverend Dan Tripp Sat, 10 Jan 2009 01:24:52 +0000 http://wordpress.org/?v=1.5.2 Comment on Blizzard: Ignoring Our Customers is the Best Way to Provide Customer Service by: Amedeus http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-3529 Sat, 08 Sep 2007 04:46:34 +0000 http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-3529 You guys are not alone. When u're asked for a notarization. The account it done. Just drop their fucking game, they think they're god. think we would pay everything to play their game. I say Hellgate:London will come soon, let's all quit wow, make blizzard a histroy. Check hellgate's CG, it's stunning. You guys are not alone. When u’re asked for a notarization. The account it done. Just drop their fucking game, they think they’re god. think we would pay everything to play their game. I say Hellgate:London will come soon, let’s all quit wow, make blizzard a histroy. Check hellgate’s CG, it’s stunning.

]]> Comment on Blizzard: Ignoring Our Customers is the Best Way to Provide Customer Service by: Daniel http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-1168 Wed, 20 Dec 2006 13:26:37 +0000 http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-1168 Similar situation to Dan. Flying around Asia on holidays and playing Wow in Bangkok and Hong Kong when I was suddenly hit with a 72 hour suspension. Here is an excerpt of the email: * * * NOTICE OF FINAL WARNING * * * It has recently been brought to our attention that the World of Warcraft account you are using may have been accessed by a third party (for example, a sibling, friend and/or leveling service) for the purpose of advancing characters on the account (for example, gaining levels, honor, and/or wealth.) For security and privacy reasons, the account password has been reset to the registered email address of the account and received the following action: Account Name: Account Action: 72 Hour Suspension and Final Warning Offense: Unauthorized Account Access Policy Violation - Account Sharing This category applies to players who have: · Willingly shared their account information with others · Allowed others to access their account Details: After a thorough investigation, we have found that the registered user of the account has shared account login information and allowed others to access the account. ---------------------------- Needless to say I have not given my password to ANYONE and I have sent a details series of emails to Blizzard with my past, current and future holiday itinery so they don't go and suspend me again. It was suspended only today, 20th Dec 2006, but I want action ASAP. Based on link I have found on the web I do not think I will be getting any reponse soon. If this takes too long I think I'll give up my brand new Lv 60 Paladin and get my life back. I'll also have to cancel my TBC collectors edition preorder but I don't think Blizzard cares. It's is very distressing to experience this as I was enjoying my holiday and WOWing over the last 2 weeks and now I have nothing. Regards Daniel Similar situation to Dan.

Flying around Asia on holidays and playing Wow in Bangkok and Hong Kong when I was suddenly hit with a 72 hour suspension.

Here is an excerpt of the email:

* * * NOTICE OF FINAL WARNING * * *

It has recently been brought to our attention that the World of Warcraft account you are using may have been accessed by a third party (for example, a sibling, friend and/or leveling service) for the purpose of advancing characters on the account (for example, gaining levels, honor, and/or wealth.) For security and privacy reasons, the account password has been reset to the registered email address of the account and received the following action:

Account Name:

Account Action: 72 Hour Suspension and Final Warning
Offense: Unauthorized Account Access Policy Violation - Account Sharing

This category applies to players who have:

· Willingly shared their account information with others
· Allowed others to access their account

Details: After a thorough investigation, we have found that the registered user of the account has shared account login information and allowed others to access the account.

—————————-

Needless to say I have not given my password to ANYONE and I have sent a details series of emails to Blizzard with my past, current and future holiday itinery so they don’t go and suspend me again. It was suspended only today, 20th Dec 2006, but I want action ASAP.

Based on link I have found on the web I do not think I will be getting any reponse soon. If this takes too long I think I’ll give up my brand new Lv 60 Paladin and get my life back. I’ll also have to cancel my TBC collectors edition preorder but I don’t think Blizzard cares.

It’s is very distressing to experience this as I was enjoying my holiday and WOWing over the last 2 weeks and now I have nothing.

Regards
Daniel

]]> Comment on Blizzard: Ignoring Our Customers is the Best Way to Provide Customer Service by: Theo http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-358 Fri, 29 Sep 2006 08:29:29 +0000 http://rev.dantripp.com/2006/09/26/blizzard-ignoring-our-customers-is-the-best-way-to-provide-customer-service.html#comment-358 Ello buddy, You are not alone on this one! My account was compromised from the Key-Logger going around sites at the moment. Someone logged in, vendored all my items on both 60's and bank alts. Sent all the gold (must have been 1k+) to their char, but left the password in tact. On emailing blizzard I provided everything they required, CD Key, name, Address and postcode of when my account was created, Secret Question and Answer. On doing this, within 2 hours i received a response saying 'You information has been logged and your request is in a queue'. However, MANY MANY days later and still no response, and yes, i have had 2 emails earlier about my account re-activation issue, and both replies were the same!! WORD FOR WORD! I was shocked and appalled, and I contacted a friend who is logging all names of compromised accounts, recording the resolution time, and turning it into a petition which he is sending off to Blizzard for reasons as to why theyre so slow. For a multi million pound worldwide business, they sure as hell have no idea on how to look after their customers. And with a resolution time of over 2 weeks for the majority of account retrieval issues, thats half a months subscription down the drain. At worst I know someone who didnt have their account for near 2 months, but paid for the 2 months without play. On requesting reasons as to why he hasnt had any free game time or a refund, he was simply ignored. I hope you sort your problem out, as i am still sitting pretty waiting for my email response saying all's well. If they tell me something is amiss i will be livid! Regards Theo Ello buddy,
You are not alone on this one!
My account was compromised from the Key-Logger going around sites at the moment. Someone logged in, vendored all my items on both 60’s and bank alts. Sent all the gold (must have been 1k+) to their char, but left the password in tact. On emailing blizzard I provided everything they required, CD Key, name, Address and postcode of when my account was created, Secret Question and Answer. On doing this, within 2 hours i received a response saying ‘You information has been logged and your request is in a queue’. However, MANY MANY days later and still no response, and yes, i have had 2 emails earlier about my account re-activation issue, and both replies were the same!! WORD FOR WORD!
I was shocked and appalled, and I contacted a friend who is logging all names of compromised accounts, recording the resolution time, and turning it into a petition which he is sending off to Blizzard for reasons as to why theyre so slow. For a multi million pound worldwide business, they sure as hell have no idea on how to look after their customers. And with a resolution time of over 2 weeks for the majority of account retrieval issues, thats half a months subscription down the drain.
At worst I know someone who didnt have their account for near 2 months, but paid for the 2 months without play. On requesting reasons as to why he hasnt had any free game time or a refund, he was simply ignored.
I hope you sort your problem out, as i am still sitting pretty waiting for my email response saying all’s well. If they tell me something is amiss i will be livid!
Regards
Theo

]]>