AT&T is Cutting-Edge When It Comes To Sucking Ass At Customer Service
I tried to use AT&T chat to resolve my DSL problem. What the fuck was I thinking?
Please wait while we find an agent to assist you…
Thank you for contacting AT&T Internet Services, my name is Nicole Hodges. One moment while I review your information.
Nicole Hodges: Thank you for contacting AT&T Internet Services, my name is Nicole Hodges, please allow me a moment as I review the information you submitted.
Nicole Hodges: Hi, Dan Tripp. I see that you need an assistance for DSL connection.
Dan Tripp: Yup
Dan Tripp: It’s been completely unusable for several weeks.
Nicole Hodges: I am sorry you are experiencing this issue and will be happy to assist you.
Dan Tripp: My best guess is that y’all shut it off when my neighbor moved out.
Nicole Hodges: Is XXX-XXX-XXXX your DSL telephone number?
Dan Tripp: Yes
Nicole Hodges: Let us check on the line signal using your number.
Nicole Hodges: Allow me to put you on hold while running the line test.
Nicole Hodges: As I run a test on your line, it does not give me results on it. I try to pull up your account and discover that you cannot connect to the internet due to non-pay of your DSL bill. Have you settle the bill or not yet?
Dan Tripp: My bill looks current, according to your online payment system
Currently experiencing network delays, one moment please….
Network connection re-established.
Nicole Hodges: I see. I suggest that you call our billing department to clarify the issue. I cannot access the full information about the payments and bills here on my end. They can explain much further with that. The telephone number to call is 1-877-722-3755.
Nicole Hodges: Is there anything else that I may assist you with today?
Dan Tripp: If there’s a problem with billing, then why isn’t my phone service cut off as well?
Nicole Hodges: Who is the provider of your telephone service?
Dan Tripp: Wanna take a wild fucking guess?
Dan Tripp: Actually, why was I expecting the chat service to be any more useful than calling y’all on the phone? (It’s not… same tortured English, same inability to actually do anything besides read from a script)
Dan Tripp: …same inability to distinguish between one’s head and one’s ass.
Dan Tripp: Who the hell do you think you’re fooling?
Currently experiencing network delays, one moment please….
Network connection re-established.
Dan Tripp: Y’all can’t even maintain a goddamn network connection with your chat.
Nicole Hodges: Dan Trip, this session is being discontinued. Please contact us later, and we will be happy to assist you.
Dan Tripp: You can’t even SPELL MY GODDAMN NAME, WHICH IS RIGHT IN FRONT OF YOU
Thank you for using AT&T High Speed Internet. You may now close this window.
Your session has ended. You may now close this window.
1 Comment »
Oh, welcome to my world. Although, I recently switched from AT&T to Comcast, the problems are still the same no matter where you go. My internet stopped working. I call technical support. They ask me for the problem. I tell them and add that I already tried disconnecting the modem and unplugging the wall cable like they’ve told me to do before. They listen and then they say, “Okay, what I’d like you to do is disconnect your modem.” I’ve already done that and it didn’t work. “Are you sure you disconnected the modem, ma’am?” Yes I’m sure, I’m not a fucking idiot. The guy then proceeds to start yelling at me telling me that I didn’t disconnect the modem and that if I’m not going to comply then he has to disconnect the call. I tell him that I want his name and employee id number and that I’d like to speak with a manager. “I’ve already told you my name and id number.” Well, I want it again. “I’m ending this call ma’am.” And he hangs up. I call back and get tech support, tell them I want a supervisor. “Well maybe I can help you.” No I just got yelled at and hung up on. I want a supervisor. “Well that’s terrible. What were you calling tech support about?” Can I please talk to a supervisor? “If you tell me the problem I might be able to help.” OMFG. Anyway, so way before that when I was trying to sign up they make you sign up online to get their $19.99 per month deal. I get on there go through all the motions and they tell me that I cannot sign up online because they can’t find my address. I’m already a cable customer. “That’s not possible ma’am. Your address is not on file and we keep a file of every customer.” Well —- is my customer number. “That’s not a valid customer number ma’am. You’re going to have to go down to your local cable office and sign up there.” But I have to sign up online to get the deal. “I know but there is nothing I can do. You must have a valid US address to sign up.” I’m pretty sure that I live in the United States. “Your address is not showing up ma’am. Is there anything else I can help you with today?”